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Job Description

Urgent Opening for Support Analyst- Global Technology- Mumbai

Posted On : 19th Nov 2016 11:16 AM Back to jobs list
Location Mumbai
Role / Position Support Analyst
Experience (required) 3+ years
Description
Our Client
Our Client is Global Marketing and Technology company having presence across the world
 
Designation:Support Analyst
 
Location: Mumbai
 
Exp: 3+yrs
 
Overview
  • Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting
  • We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year.
  • Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs-
Support Tasks-
  • Should be able to perform basic level support tasks (on call resolution of functional issues / Business Analysis) as well as address basic level support tickets.
  • Should be able to identify the complexity of tickets and be able to assign for L2/L3 support
Stakeholder Management
 
Ability to communicate effectively with the users on the call and any/all modes of communication, L2, L3 Support and the other senior members of the team (Strong verbal and written communication)
 
Reporting
  • Should be able to accurately identify deviations from SLAs/Compliance requirements
Your skills & experience:
  • Intermediate in Ecommerce domain , should have worked in L1 support capacity for at-least 1 ecommerce customer for a year in the recent past
  • Intermediate on Hybris
  • Basic consulting skills
  • Strong communication
Please let me know if you would be interested

 
Send Resumes to sandhya.expertiz@gmail.com deepika.expertiz@gmail.com girish.expertiz@gmail.com
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