Our client is a leading global travel and destination management services company
Position – Branch in Charge (BIC)
Location: Bangalore-Indira Nagar
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Responsible for managing the day to day activities of the franchise
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Responsible to achieve daily / weekly / monthly targets as specified by the BM.
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Ensure PCP – Pre Counseling Preparedness
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Maintain & follow grooming standards as specified in the SOP Manual.
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Adhere to Enquiry Management & Booking Process as specified in the SOP Manual.
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Responsible to handle enquiries through - Walkin, Telephonic, Email, City PSA & Travel Agents.
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Ensure that customer is provided with complete details pertaining to the product & cost.
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Responsible for relationship building and servicing the city PSA & TAs.
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To maintain query turn around time as per SOP
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Initiate telesales calls for follow ups & closure of sales bookings
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Responsible to coordinate with service team for post sale process.
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Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
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Adhere to company policy and systems
Candidate Profile
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Attribute
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Education & Training
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· Graduate, Diploma in Travel & Tourism Management
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Work experience (if adequate)
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Minimum 2-3 years of experience in Sales/Service
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Expert Knowledge
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Good Communication Skills
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Should possess good Selling Skills
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Excellent Networking/Relationship Management Skills
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Others
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Result Oriented
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Ability to Handle Pressure
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