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Job Description

Urgent Opening for Deputy Manager

Posted On : 17th Jul 2015 11:53 AM Back to jobs list
Location Bangalore-Indira Nagar
Role / Position Branch in Charge (BIC)
Experience (required) 2-3 years

Our client is a leading global travel and destination management services company

Position – Branch in Charge (BIC)

Location: Bangalore-Indira Nagar
  • Responsible for managing the day to day activities of the franchise
  • Responsible to achieve daily / weekly / monthly targets as specified by the BM.
  • Ensure PCP – Pre Counseling Preparedness
  • Maintain & follow grooming standards as specified in the SOP Manual.
  • Adhere to Enquiry Management & Booking Process as specified in the SOP Manual.
  • Responsible to handle enquiries through - Walkin, Telephonic, Email, City PSA & Travel Agents.
  • Ensure that customer is provided with complete details pertaining to the product & cost.
  • Responsible for relationship building and servicing the city PSA & TAs.
  • To maintain query turn around time as per SOP
  • Initiate telesales calls for follow ups & closure of sales bookings
  • Responsible to coordinate with service team for post sale process.          
  • Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
  • Adhere to company policy and systems

Candidate Profile



Education & Training

·         Graduate, Diploma in Travel & Tourism Management

Work experience  (if adequate)

     Minimum 2-3 years    of experience in Sales/Service

Expert Knowledge

  • Good Communication Skills
  • Should possess good Selling Skills
  • Excellent Networking/Relationship Management Skills




  • Result Oriented
  • Ability to Handle Pressure




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