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Job Description

Urgent Opening for Operations Associate - Content

Posted On : 20th Feb 2018 03:39 PM Back to jobs list
Location Bangalore
Role / Position Operations Associate - Content
Experience (required) 1+

Our client is the premier global provider of multimedia platforms that enable marketers, corporate communicators, sustainability officers, public affairs and investor relations officers to leverage content to engage with all their key audiences

Designation : Associate - Content 
Location: Bang MG Road
Exp : 1 + Years in Content Editing and proofreading 

The Operations role is on a shift rota which changes weekly. The timings are M-F, 8am-4:30pm, 10am-6:30pm and 11:30am-8pm

Overall Role Objective:

To provide the skills to handle the processing of tasks generated by Our client Operations

Job Purpose:

  • Pro Job Purpose: cessing, proofing and distributing copy to domestic and international circuits via wire, Our Client for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
  • Quality checking all orders and distributions to guarantee a high standard of service delivery.
  • Account managing the successful completion of  orders
  • Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
  • Adhering to all departmental Standard Operating Procedures at all times.
  • Providing a high standard of ROI reporting to add value to Our client products.

Key Result Areas:

  • Output clients’ copy in  1. Distribution:timely fashion
  • Ensure accurate distribution to correct circuit at specified time
  • Monitor and chase return of requested translations for onward distribution
  • Ensure that all information uploaded to Our Client for Journalists is uploaded with relevant industry, subject and geography coding
  • Upload graphics and linked documents into Our client for Journalists, and the Our Client websites

2. Editorial:

  • Ensure accuracy, attribution and acceptability of clients’ copy
  • Ensure regulatory headline and content accuracy of clients’ copy
  • Assist with formatting or document conversion queries

 3. Client Relations

  • Promote a client-focused culture at all times
  • Instigate initiatives and processes to build, develop and maintain excellent business relationships
  • Understand clients’ needs and objectives
  • Attend meetings and social evenings with clients where necessary
  • Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
  • Maintain an excellent knowledge of all Our Client products and services.

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